Cancellation policy & Site regulations2021-01-21T06:11:21+00:00

Cancellation policy & Sales Site regulations

Bio-Chem Ltd. Allows you to purchase frontal/online courses as well as digital documents.

Eligible to purchase through the site:

Users who meet the cumulative conditions listed below may participate in purchases made through this site:

Users aged 18 and over who have a valid Israeli identity card or a corporation legally incorporated and registered in Israel. If the purchaser is a minor (under the age of 18) or is not entitled to perform actions without the consent of a guardian, the use of the site will be deemed to be approved by the guardian.

The user has a valid Israeli credit card, an e-mail box, and a means of communication in Israel (landline and/or mobile phone)

For the avoidance of doubt, it is clarified that the company is given the authority at all times and at its sole discretion to prevent users from accessing products and/or cancel their account on the company's website, if their behavior is inappropriate and/or if they use the site improperly or unreasonably, including Compliance with the terms of use and/or the privacy policy and/or if the user's credit card has been blocked or restricted for use.

Cancellation Policy:

Cancellation of course purchase:

Cancellation of a course purchase will be done by calling 072-2337710 or sending an e-mail to [email protected], in a message that will include the buyer's details and order details.

Regarding the cancellation of a distance selling transaction with Bio-Chem Ltd. By the end-user, the provisions of the Consumer Protection Law 5741-1981 ('the Consumer Protection Law') will also apply.

In accordance with the provisions of the Consumer Protection (Cancellation of Transactions) Regulations, 2010, within 14 days from the date of purchase of a course, you may cancel the purchase of a frontal course or a distance course, by written notice up to fourteen (14) business days before the course begins.

In such a case, in accordance with the regulations, a refund will be given at the rate of the transaction amount, less a cancellation fee of five (5) percent of the price paid for the course, or one hundred (100) NIS, whichever is lower.

For cancellations made up to seven (7) days before the start date of the course, a refund will be given at the rate of the transaction amount, less a cancellation fee of NIS 200.

For cancellations made between seven (7) days and two (2) business days before the start of the course, the user will receive a refund of the transaction amount, less a cancellation fee of NIS 300.

Due to a subsequent cancellation, no refund will be accepted. Credit will be given for the purchase of another course, from the variety of existing courses, up to one year from the date of cancellation of the original purchase.

Purchase digital documents:

The document is sent automatically immediately upon receipt of payment from the user. Therefore, it is not possible to cancel the purchase of documents after payment.

Intellectual Property

All intellectual property rights in this sales site are the exclusive property of Bio-Chem.

You may not copy, reproduce, distribute, publish or otherwise use any information from the Site unless the prior written consent of the Company has been given.

Law and Jurisdiction

The interpretation and enforcement of these By-Laws and/or any action or dispute arising therefrom shall be done in accordance with Israeli law only and the competent court in the Tel Aviv-Yafo District shall be entrusted with the exclusive jurisdiction.

You are invited to contact us

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